Refund Policy

Satisfied customers are what make us the premier custom royal portrait site. Your satisfaction is our top priority & we will do everything to ensure that you love your portrait.

Lost Painting Guarantee
If the painting is lost by the courier shipping agent, we will send you a new artwork at absolutely no charge to you.

Artwork Damage
If your painting arrives damaged, please reach out to us by contacting our customer support. We will print a new canvas for you free of charge.

Modifications
If you are not happy after viewing the preview of the portrait you can ask for revisions – we do unlimited modifications free of charge! Should you decide even after several modifications that you are not happy with the result, we will of course respect your decision. In that case, please write to our customer support so we can reach the best solution for you.

100% Satisfaction
Once you have received the portrait and you are not satisfied with it you may return it to us in the original packaging within 30 days after receiving it to receive a full refund. Please get in touch with us for a return address.

Contact us as soon as possible. We’ll send you a replacement as quickly as we can.

Yes. As long as your cancellation request is made within 24 hours of placing your order.

After the 24 hour period, cancellations will be accepted at our discretion. We will might charge you a 20% cancellation fee, since work will have already been done on your order.

Orders that have already been printed cannot be cancelled.